1. Delivery service, delivery method, freight and delivery time
1. Hong Kong (SF Express)
a. Automatically enjoy free SF shipping discount
b. This service is provided by SF Express, delivery time: 1-2 working days after delivery
2. Chinese mainland (Hongkong Post – Speedpost).
a. 8 boxes or less: $220
b. 9 boxes or more: Negotiable
3. Taiwan (Hongkong Post – EMS).
a. 5 boxes or less: $230
b. 6 to 12 boxes: $240
c. More than 13 boxes: Negotiable
4. Singapore (FedEx or Hongkong Post)
a. FedEx ( 1-2 business days).
i. 5 boxes or less: $350
ii. 6 to 8 boxes: $380
iii. Boxes of 9 to 12: $420
iv. 13 boxes or more: Negotiable
b. Hongkong Post – Speedpost (2-4 working days).
i. 5 boxes or less: $200
ii. 6 to 8 boxes: $220
iii. 9 to 12 boxes: $240
iv. 13 boxes or more: Negotiable
5. Malaysia
a. FedEx ( 1-2 business days).
i. 5 boxes or less: $350
ii. 6 to 8 boxes: $380
iii. Boxes of 9 to 12: $420
iv. 13 boxes or more: Negotiable
b. Hongkong Post – Speedpost (2-4 working days).
i. 5 boxes or less: $220
ii. 6 to 8 boxes: $250
iii. Boxes of 9 to 12: $270
iv. 13 boxes or more: Negotiable
6. Australia (FedEx or Hongkong Post)
a. FedEx (3 – 7 business days).
i. 5 boxes or less: $510
ii. 6 to 8 boxes: $580
iii. Boxes of 9 to 12: $650
iv. 13 boxes or more: Negotiable
b. Hongkong Post – Speedpost (7 – 14 working days).
i. 5 boxes or less: $260
ii. 6 to 8 boxes: $320
iii. 9 to 12 boxes: $380
iv. 13 boxes or more: Negotiable
7. United States
a. FedEx (4 – 10 business days).
i. 5 boxes or less: $660
ii. 6 to 8 boxes: $760
iii. Boxes of 9 to 12: $870
iv. 13 boxes or more: Negotiable
8. Canada
a. Hongkong Post – Speedpost (3-6 working days).
i. 5 boxes or less: $300
ii. 6 to 8 boxes: $350
iii. 9 boxes or more: Negotiable
9. United Kingdom
a. FedEx (2 – 5 business days).
i. 5 boxes or less: $800
ii. 6 to 8 boxes: $880
iii. 9 to 12 boxes: $950
iv. 13 boxes or more: Negotiable
b. Hongkong Post – Speedpost (4-10 working days).
i. 5 boxes or less: $400
ii. 6 to 8 boxes: $450
iii. 9 boxes or more: Negotiable
Due to the long customs entry review time in Singapore, Malaysia, Australia, United States, Canada and United Kingdom, the delivery time of some orders may take 4 to 8 weeks. If the order exceeds the regulations or requirements of the destination, such as weight or order value; As a result, Infitech Limited will automatically split the order or post it on different days to comply with the regulations or requirements of the destination of delivery, and Infitech Limited will notify the member of the tracking number by email.
2. Shipment of Orders
If the payment is made before 1pm (overseas) / before 5pm (local) from Monday to Friday, Infitech Limited will arrange the shipment on the same day. Orders placed after 1 p.m. (overseas) / after 5 p.m. (local), Saturdays, Sundays or Hong Kong public holidays will be processed and shipped on the next working day. Please understand that the delivery time may be affected by holidays, festivals, weather, traffic and other factors in different countries.
3. Track the progress of your delivery
You can track the progress of your order by going to the following delivery company webpage in the "Shipment Tracking Number":
Hongkong Post
FedEx
SF Express
If there is no "Shipment Tracking Number" on the invoice, please check with us. When enquiring your order, please provide your order number, name and contact number for follow-up by our customer service specialists.
4. Shipping delays
The delivery time listed on this website is only the estimated delivery time, except that the following circumstances may cause delivery delays, this website will not be responsible for any delays:
4.1 Delays in delivery due to customs policies or taxes;
4.2 In the event of Christmas, Chinese New Year, Easter or other long holidays, etc., which will affect the time of international mailing; and
4.3 If the delivery time is delayed, suspended or rescheduled due to traffic, weather, port closure, modification of delivery address after delivery and other factors.
5. Orders cannot be delivered
If the delivery address is unknown, no one collects the mail, the recipient refuses to pay the tax, etc., the goods cannot be cleared by customs, or the recipient refuses to receive the goods, etc., the mail may be returned and Infitech Limited will not be able to deliver the goods to you. If you request redelivery, you will be required to pay all shipping costs incurred as a result, which are based on the original delivery method and delivery country/region of the member's order. For details, please refer to the delivery service, delivery method, shipping fee and delivery time.
6. Product Ownership, Customs and Taxes
6.1 By completing the ordering process, you undertake to be responsible for any surcharges, taxes or import documents required for the delivery of the ordered products.
6.2 Ownership of the Products will be transferred from Infitech Limited to you after the Products are shipped, and you will be responsible for any losses incurred if they are detained by the relevant authorities at the destination and place of operation during the delivery period.
6.3 If the Products are shipped to a place or country outside Hong Kong, you may be required to pay surcharges, taxes, or register or apply for an import licence for the Products to the destination or transhipment place, as these charges and documents are subject to the laws of the destination of shipment, Infitech Limited cannot anticipate such charges and will not be liable for such payment or document application procedures.
6.4 Infitech Limited is required to declare the value of the products outside the parcel and the details of the products contained in the parcel for customs clearance purposes as the payment of surcharges, taxes, or registration of the products to the destination or application for an import licence in respect of the goods are in accordance with the import laws of the local country.
6.5 Infitech Limited is not in a position to adjust the value of the Products on the customs declaration documents, if you have any questions about the import duties and laws of the relevant region or country, please contact your local customs office.
6.6 If the product is finally returned by customs, the ownership of the product will be transferred back to Infitech Limited, and the website will charge you for the additional shipping costs and related charges incurred as compensation.
7. Tariff matters
Merchandise arranged by Hongkong Post – Speedpost may receive a notice from Customs (in writing, by telephone or SMS) for customs clearance, and the fee will not be refunded if the recipient is required to pay the customs duty upon receipt of the above levy notice.
Infitech Limited reserves the right to update its delivery policy at any time without prior notice.
