Service Commitment

Your privacy and security is a top priority for Infitech Limited and we take the privacy of our customers very seriously and will only use your name and other information about you in the manner set out in this Privacy Policy. We will only collect information from you when necessary and in connection with a transaction. You can browse this website without providing personal data. If you do not have a username and password to log in to your account, you will be browsing the website anonymously and we will not be able to identify you.

We'd love to hear from you. If you have any comments or suggestions, please send them to our address by post or email to info@cogniherbs.com.

 

Our Privacy Policy Statement is in full compliance with the Personal Data (Privacy) Ordinance of the Hong Kong S.A.R..

• Collection of Personal Data

• Update of Personal Data

• Security of Personal Data

• Disclosure of Personal Data

• Collection of Computer Data

• Changes to the Privacy Policy

 

1. Collection of Personal Data

Infitech does not sell, share or trade customer personal information collected online to third parties. Your personal data collected online or otherwise provided to us (including through our physical stores or telephone enquiry numbers, or through our application or use of our services) will only be disclosed within our group for internal use. When you create an Infitech account or register as a member, we may need to collect personal data from you, including but not limited to your name, address, email address, telephone number, etc. The personal data we collect will be used for some or all of the following purposes:

• To provide information, rewards, membership benefits, e-vouchers and services for the sale of services or any programmes or activities;

• To disseminate information on co-branding offers and promotions;

• To carry out your instructions, respond to your enquiries or provide customer service to you;

• To conduct big data analysis and/or market research on your information and to compare it with the information of others in order to develop our products and marketing and promotional plans;

• To use the online services offered on our website, including online shopping, shipping your purchases at Infitech, providing you with updates on the delivery status and customer support, and processing your orders and transactions;

In addition, we may use the information you provide to manage your account, authenticate and carry out transactions in connection with your online payments, review data downloaded from our website, improve the layout and/or content of the pages of our website and design the most suitable pages for users, identify web browsers, conduct demographic surveys about our website users, and send you relevant product or service information that we think will be useful to you or that you have requested if you indicate that you do not opt out.

 

We may give your name, telephone number, address, etc. to a third party (e.g. courier company or agent) for the purpose of shipping the goods.

 

When you apply for an account on the Infitech website, or through other means (including through our physical store or telephone enquiry number, or apply for or use our services with us), we will use your personal data to send you promotional and/or promotional materials from time to time. You can unsubscribe from our promotional communications at any time by emailing us at info@cogniherbs.com.

 

Our agents, including but not limited to PayPal, Pay Dollar, Alipay, WeChat Pay, etc., process your payments on this website. You must submit accurate and not misleading information to us or the agent. If you need to make any changes, please notify us as soon as possible.

 

We may retain your order data, but for security reasons, we cannot retrieve this information directly. You can log in to your account to access your order data. Here you can see data on completed orders, orders that are being processed, and orders that are about to be sent. You can also manage your address information and newsletters you have subscribed to. It is your responsibility to keep your personal data confidential and not to allow unauthorised third parties to access it. We will not be held responsible for any improper use of passwords unless we make a mistake.

 

2. Security of Personal Data

Infitech ensures that all information collected is kept secure and confidential. One of the following lines protects your personal data:

• Restrict access to personal data

• Maintain technology products to prevent unauthorized access to computer data

• When the data is not retained for the purpose of recording green, we will destroy your personal data in a secure environment

 

3. Disclosure of Personal Data

Your personal data should be kept confidential and should not be disclosed to any third party, and this website only authorizes specific persons to access and treat it confidentially. We will not share your personal information with any other organisation other than the relevant companies and relevant third parties who provide delivery services on the Infitech website. In exceptional circumstances, Infitech may be required to disclose personal data of its customers, for example, where there is reason to believe that disclosure of personal data would be conducive to preventing a threat to life or health, or for law enforcement purposes. If you believe that Infitech has breached the Ordinance, please email us to info@cogniherbs.com and we will resolve the issue as soon as possible and make appropriate arrangements.

 

Due to the security performance of the Internet, this website will try its best to ensure the security of transmission. In order to protect your information in a reliable form of encryption, this website uses encryption technology and a secure server with SSL (Secure Socket Layer) technology for data transmission. You agree and accept that Infitech does not guarantee the confidentiality of any personal or other information or data transmitted through this website.

 

4. Computer Data Collection

When you visit the Infitech website, the server of this website automatically sets cookies to remember the information sent by your browser. Information includes, but is not limited to:

• The IP address of your computer's Internet protocol

• Browser type

• The page you visited before visiting our website

• Pages viewed on the Infitech website

• The time of use of the above pages, the products and information searched on our website, the time, date and other statistics of access.

 

The data collected is used for analysis and evaluation to help improve the Site and the services and products we provide. This data will not be used in conjunction with other personal data. You may not be able to use or activate some of the features of this website by modifying your computer's Internet options or browsing options on your computer system, but by refusing to accept cookies.

 

Infitech may contain materials provided by third parties or links to other websites, but this website is not responsible for any content, advertising, products or other information contained in or obtained from such websites or web pages, and you do so at your own risk. The Privacy Policy Statement of this website does not apply to other websites. When you activate any such links, or leave this website and access such websites or pages are at your own risk.

 

When you visit the Infitech website, Infitech uses the technology of the third party company to collect information about your visit in order to improve the quality of its services in the future. For example: Infitech utilizes Google Analytics technology to help with website traffic statistics. Part of this technology makes use of cookies from the Internet. Infitech does not sell, rent or lend any personal information once the statistics have been collected. If required by law, Infitech will provide your personal information in response to search warrants, subpoenas, court orders, etc.

 

5. Changes to the Privacy Policy

This website reserves the right to modify and change the Privacy Policy at any time without notice. We will post any changes on our website. This website will not be liable to you or any third party for any modification, suspension or discontinuance of the service.

 

6. Complaints about data enquiries or breaches of the Ordinance

If you have any questions about how we handle customer privacy or complaints, please email us at info@cogniherbs.com.

 

7. Access and deletion of data

• Members can view the authorized name and email information in the member account on the website at any time, and only use it as the content of the store membership and order information.

• In accordance with the request of the individual, the store can contact us in the upper right corner of the store to request the deletion or suspension of the use of the personal information.

• Relevant requests can be sent to info@cogniherbs.com